New Memory

I don't know how many of you have used them before, but NewEgg.com is the best. I had some problems with their chat support yesterday, but that's probably outsourced to a generic call center like most other places. Calling NewEgg's customer service line was the ticket and it got my problem (caused by "Brown" - see previous post) handled quickly.

I called after the chat person asked me if I'd like to have a refund or a replacement. Well, I need the equipment so I asked for a replacement...only after this did I find out that it would take 7-10 days to get the replacement on the way. That's a no go, so I called NewEgg customer service. I talked to a nice lady and told her the story of what had happened. She said that they'd finish the claim with "brown", but that I needed to order another unit. Well, that's my only option for getting one, so I said ok....now here's the kicker....the NewEgg CSR said that when I ordered the unit, to set it up for overnight delivery and they'd credit the shipping charges ($25) back to me. I did as she said and my shipping was credited. In addition to this, the hard drive showed up this morning ahead of the time that FedEx said that it would. It's now formatted and handling the load of raw photos that were waiting.